Legal information and HelloServ terms of use
FLEXICORE SAS
Simplified joint-stock company (SAS)
Share capital: €1
Registered office: BUREAU 326, 78 Avenue Des Champs-Elysées, 75008 Paris, France
SIRET: 989 715 958 00017
This site is hosted by Flexicore SAS, BUREAU 326, 78 Avenue Des Champs-Elysées, 75008 Paris, France
Email: [email protected]
Abuses: [email protected]
Postal mail: BUREAU 326, 78 Avenue Des Champs-Elysées, 75008 Paris, France
In accordance with Article 293 B of the French General Tax Code, HelloServ is not subject to VAT.
These Terms of Use define the terms and conditions of use of the HelloServ website and the hosting services offered.
The use of the site and services implies full and complete acceptance of these terms of use.
HelloServ provides game server and Cloud VPS hosting services, including:
Our platform is accessible via the Internet worldwide. We strive to ensure optimal availability of our services, but cannot guarantee uninterrupted operation. Maintenance operations may require temporary service interruptions.
HelloServ offers Anti-DDoS protection on all its services. This protection is provided by an external provider specializing in DDoS attack prevention and protection with over 10 years of experience. It aims to mitigate denial of service attacks but cannot guarantee absolute protection against all forms of attacks. In case of a massive DDoS attack, we reserve the right to temporarily suspend the affected service.
The following are strictly prohibited on our entire infrastructure:
In general, any content or use deemed illegal by HelloServ will be prohibited. This list is not exhaustive and may be supplemented at any time by HelloServ.
HelloServ reserves the right to prohibit any content or use deemed illegal at any time, without prior notice or justification.
For shared offers not marked as "unlimited", the client agrees to make reasonable use of resources. Extreme and disproportionate usage affecting the experience of other users on the same node may result in limitations or suspension of service. For intensive needs, we recommend our offers with 100% dedicated resources.
HelloServ reserves the right to block the client's user account, or access to their service, if their usage behavior or the behavior of users of the client's service harms the operation of the infrastructure in any way. HelloServ will inform the client of the necessary blocking, to the extent possible according to the company's resources and concrete circumstances, beforehand or as soon as it takes effect.
As a reminder, according to Article 323-2 of the French Penal Code: "The act of hindering or distorting the operation of an automated data processing system is punishable by five years' imprisonment and a fine of 75,000 euros".
HelloServ is committed to providing quality service but cannot guarantee 100% availability. The user is responsible for the content they host and their use of the services.
All elements of the HelloServ site and its services (texts, logos, images, source code, database, etc.) are protected by copyright and remain the exclusive property of FLEXICORE SAS. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements without the prior written authorization of FLEXICORE SAS is strictly prohibited.
HelloServ's liability cannot be implemented if the non-execution or delay in the execution of one of its obligations described in these general conditions results from a case of force majeure. Are considered as cases of force majeure: natural disasters, wars, riots, fires, floods, explosions, strikes, lockouts, interruptions of telecommunications networks or difficulties specific to external telecommunications networks.
HelloServ reserves the right to modify these Terms at any time. Users will be notified of changes by email or via the website.
HelloServ sells game server and Cloud VPS hosting services. Detailed characteristics of each offer are available on the website.
The order is validated after receipt of payment. Service activation generally occurs within 60 seconds after order validation, unless otherwise stated or in specific cases detailed below.
For dedicated servers, the stock status displayed on our site may not accurately reflect the actual availability of equipment in our datacenter. Delivery time may extend up to 7 business days. Beyond this period, if we cannot fulfill the order, an automatic refund will be made.
HelloServ reserves the right to make slight but equivalent variations to the hardware configurations presented on the site, depending on component availability. The client will be informed of any significant changes before service delivery. These variations will not affect the overall performance of the ordered service.
The speeds indicated for our services represent the theoretical maximum capacity of the network connection. These values are provided on a "best effort" basis and may vary depending on many factors: shared use of network equipment, specific server configuration, overall network load, etc.
HelloServ is not responsible for backups or data loss on client services, unless a specific backup contract has been concluded. The client is strongly encouraged to implement their own regular data backup solutions.
Prices are expressed in euros including VAT. Payment can be made by credit card, PayPal or bank transfer. Invoices are automatically issued and available in the customer area.
Services are subscribed for a fixed period (monthly, quarterly, annual). Termination can occur at any time via the customer area, with effect at the end of the current period.
HelloServ reserves the right to terminate any contract without notice or compensation in the following cases: non-compliance with the Terms of Use or Terms of Sale, abusive use of resources, hosting of illegal content, non-payment, or any action likely to harm the infrastructure or other clients. The client will be informed of the termination by email. In this case, no refund will be made.
We offer a « Satisfied or Refunded » guarantee valid for 24 hours from service activation. During this period, the client can request a refund via a ticket in the client area or via our Discord server. A full refund can then be granted, without mandatory justification.
This guarantee is only valid if the request is made through these channels. Any request via a third-party platform, or any PayPal dispute / bank chargeback without prior request, automatically cancels this guarantee.
After the 24-hour period, no refund will be granted, in accordance with Article L221-28 of the French Consumer Code. Offer not valid on promotions, personalized services or renewals.
Dedicated servers are not refundable once the order is confirmed and payment has been made, except in the case where we cannot deliver the server within 7 business days despite the availability displayed. In this case only, an automatic refund will be made.
For offers mentioning "unlimited" resources, a fair use policy applies. If usage significantly exceeds that of standard usage, to the point of compromising the stability or performance of the shared infrastructure, HelloServ reserves the right to limit allocated resources after notifying the client.
Standard technical support is available Monday to Friday during business hours, with occasional presence during weekends. To benefit from guaranteed 24/7 support with priority handling of requests, the Support+ option is available for an additional fee.
Personal data collected is processed in accordance with the General Data Protection Regulation (GDPR). HelloServ commits to collecting only data strictly necessary for contract execution and to protecting it against unauthorized access. The client has the right to access, rectify, oppose, limit, port and erase their personal data. For more details, consult our Privacy Policy.
These Terms of Sale are subject to French law. In case of dispute, after failure of an amicable solution, French courts will have exclusive jurisdiction.
HelloServ collects the following data:
The collected data is used for:
Data is kept for the duration of the contractual relationship, then archived for 5 years for legal and accounting reasons.
In accordance with GDPR, you have the following rights:
For any questions regarding the protection of your data:
Email: [email protected]
Address: BUREAU 326, 78 Avenue Des Champs-Elysées, 75008 Paris, France
Last update: 15/08/2025
